Data Deletion, Ad-Efficiency

This page explains how to delete the data Ad-Efficiency (operated by Serann LLC, a limited liability company registered in Wyoming, USA, filing ID 2026-002089734, principal office 30 N Gould St Ste N, Sheridan, WY 82801, United States) holds about you. You have two options: self-serve disconnection in-product, or a written request to our privacy inbox.

Option 1, Self-serve in your console

Disconnect one platform: in Accounts, each platform (Google Ads, Analytics, Merchant Center) has a Disconnect button for every Google login connected to it. The accounts it brought disappear from Ad-Efficiency and from your AI apps.
Disconnect Google: we revoke our access at Google immediately and delete the stored token. No further requests are made to your Google Ads, Analytics or Merchant Center accounts. Your Ad-Efficiency account stays, and you can reconnect later.
Delete my account and data: we revoke Google access and permanently delete your account, connections, Activity log, monitoring history, sessions, connected AI apps, and any enquiry you sent us from the same email address, together with everything listed under What gets deleted below. This takes effect immediately.

Under AI apps (MCP) in the same page you can also disconnect any AI app (Claude, ChatGPT, Cursor) you connected; its access ends immediately.

If you connected a platform through someone's share link, you can end that access at any time at myaccount.google.com/permissions, or email us and we will remove the connection.

Option 2, Full deletion request by email

To delete your entire Ad-Efficiency account and all associated data, email us at privacy@ad-efficiency.com with the subject line "Data deletion request".

Please include:

The email address associated with your Ad-Efficiency account;
The company name on file (if known);
Whether you want to delete everything, or only specific connected platforms.

Our process:

We confirm receipt within 72 hours and may ask you to verify identity by responding from the registered email address;
We complete deletion within 30 days, including from primary systems and rolling backups;
We send a final confirmation once deletion is complete.

What gets deleted

Your account profile, login credentials and user settings;
OAuth tokens and API credentials for every connected platform;
Cached advertising data, reports, audits and recommendations generated for your account;
Change records and share link records for your account;
The change journal of your account. It is deleted only with the whole account: disconnecting a platform, or asking us to delete only some platforms, does not remove it, because it is the record of the changes made to your ad accounts through Ad-Efficiency. Otherwise it is kept for 400 days;
Your Slack connection, personal API keys, team members and invitations, client portal contacts and morning brief settings;
Support and communication history tied to your account, subject to legal record-keeping obligations;
Backups: database backups are kept for 14 days, so deleted data is gone from backups within 14 days of the primary deletion.

What is NOT affected

We only delete our copies of data. Your accounts on Google, Meta, TikTok, Microsoft, Amazon, Shopify and any other advertising or e-commerce platform remain untouched, including your campaigns, historical performance, spend records and settings inside those platforms. To delete data held by those platforms directly, use their own account and data-deletion controls.

We may retain a minimal set of records where legally required, for example, invoices and tax records for the retention period mandated by applicable tax law, and records needed to defend or establish legal claims. These records are stored separately, access is restricted, and they are not used for any other purpose.

Contact

Serann LLC, trading as Ad-Efficiency · Wyoming, USA, filing ID 2026-002089734
Email: privacy@ad-efficiency.com
Principal office: 30 N Gould St Ste N, Sheridan, WY 82801, United States